US SHIPPING OPTIONS
STANDARD DELIVERY - $5.95 OR FREE WITH $50+ PURCHASE: Delivery within 5 - 7 business days. Available for all addresses within the US, Mexico & Canada.
RUSH DELIVERY - $15.00: Delivery within 2-3 business days.
Eve Lom online orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability. Rush Delivery orders placed by 1PM ET will be processed and shipped the same day, depending on product availability. Please note Rush Delivery orders may require a signature upon delivery. We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online.
SHIPPING TO CANADA AND MEXICO
Orders shipping to Canada and Mexico are subject to applicable duties and custom fees and must be paid by the customer. For customers in Canada, duties must be paid upfront during the checkout process. We are not responsible for the cost of duties and custom fees. Please contact your country's customs office for more information on any applicable taxes or value limit in order to clear customs.
INTERNATIONAL SHIPPING OPTIONS
For International Delivery outside North America Please visit our UK site.
To return/exchange a EVELOM.com purchase within 30 days of purchase: Please contact our Customer Service Department at email@example.com.
Returns are only accepted for products that are in new, unopened condition.
Upon customer service approval, we will provide you with a return authorization number as well as shipping instructions for your return package. Refunds and exchanges are subject to company approval.
Please note we do not provide return labels. Shipping, handling charges are not refundable.
Unfortunately we cannot accept returns for products that have not been purchased at EVELOM.com or EVELOM.co.uk.