ORDER & PAYMENT
When will my order ship?
Pending order verification and payment approval, all orders placed with standard shipping will ship within 1-2 business days from the day your order is placed. Domestic orders placed with expedited shipping will ship within 1 business day. You will receive a shipping confirmation email with a tracking number once your order has shipped.
I'm ordering from outside the United States How do I checkout?
To ship outside of the U.S, Mexico or Canada please visit our UK & Worldwide site at www.EVELOM.co.uk
How can I track my order?
Upon checkout, an email will be sent to you to confirm your order. Once your order has shipped, you will receive an additional email with a tracking number to confirm your order has shipped. To track the status of your shipment, you can click on the tracking number directly from your email or by logging into your account and selecting order history. From there you will be able to see if the order is awaiting fulfillment or has shipped.
When can I expect my order to arrive?
Domestic orders deliver within 5-7 business days. Should you wish to receive expedited shipping, please select 2-day shipping upon checkout, which is available at an extra cost.
My order never arrived. What's next?
If you do not receive your order by the estimated time of delivery, please contact our Customer Service Department at email@example.com.
The item(s) arrived damaged/defective, what should I do?
When your EVELOM.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at firstname.lastname@example.org. Please provide your order number along with your email address for the fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us. Refunds and exchanges are subject to company approval.
Am I able to change or cancel my online order?
Once you receive an order confirmation, unfortunately your order is already being processed and cannot be changed. To cancel, please contact our Customer Service Department at email@example.com.
What forms of payment can I use?
We accept PayPal and the following credit cards: Visa, MasterCard, American Express, Discover. We also accept debit cards with a Visa or MasterCard logo.
Payment is available via PayPal at checkout with a registered PayPal account. Don’t have a PayPal Account? You can sign up for one on the Paypal website.
We also accept international credit cards with billing addresses in U.S.
When will I be charged?
Payment is authorized and charged as soon as your order is placed and processed.
Can I gift wrap my order?
Unfortunately, we currently do not offer gift wrapping. If or when we do, we will be sure to let you know!
Shipping, Returns & Exchanges
What is your return policy?
To return/exchange a EVELOM.com purchase within 30 days of purchase: Please contact our Customer Service Department at firstname.lastname@example.org. Returns are only accepted for products that are in new or gently used condition. Upon customer service approval, we will provide you with a return authorization number as well as shipping instructions for your return package. Refunds and exchanges are subject to company approval.
Unfortunately we cannot accept returns for products that have not been purchased at EVELOM.com or EVELOM.co.uk.
Do you ship internationally?
We now offer worldwide shipping! Please visit our UK site at EVELOM.co.uk.
When will I receive my refund on a return?
From the day we receive your returned package, please allow up to 14 business days for us to process your return. You will receive your refund in the original form of payment.
If after 14 days you have not received your refund, please contact us at email@example.com.