Terms & Conditions

Welcome to the 'www.evelom.com' website (the 'website'). This website is owned and operated by SPACE BRANDS Limited. Registered office: 5th Floor, Shropshire House, 11-20 Capper Street, London WC1E 6JA, United Kingdom, Registered number: 07932315 (England and Wales), VAT number: 131022286. If you want to ask us anything about these terms and conditions or have any comments about our website, please email our customer services team at customerservices@evelom.com.

These terms and conditions incorporate our privacy policy and set out the basis on which you can visit and use the EVE LOM website. Please read them carefully as they contain important information.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to EVE LOM. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

Promotions

COMPLIMENTARY GIFT WITH ANY PURCHASE

Receive a complimentary TIME RETREAT Radiance Boost Treatment (1ml) and TIME RETREAT Intensive Night Cream (2ml) with any online purchase. Gifts will be automatically added to your Shopping Bag. There will be one complimentary gift per order (not one complimentary gift per item purchased). This offer does not apply to the purchase of sale items. The complimentary gift cannot be exchanged in stores or online for another product. Offer is not available on www.evelom-cn.com. This offer cannot be applied retrospectively. This offer is only available online, whilst stocks last and EVE LOM reserve the right to withdraw this offer at any time.

FREE UK STANDARD DELIVERY ON ALL ORDERS OVER £15

Free UK Standard Delivery is available with all orders over £15. Free UK delivery applies to Standard UK only; next day, express, international and Saturday delivery options are excluded from this offer. Free delivery of orders will be within 3-7 working days as per usual Standard Delivery terms.This offer is only available online. EVE LOM reserve the right to withdraw this offer at any time.

FREE EUROPEAN DELIVERY ON ALL ORDERS OVER £35

Free European Standard Delivery is available with all orders over £35. European delivery refers to standard delivery within 7-10 days as per usual European Delivery terms. This offer is only available online. EVE LOM reserve the right to withdraw this offer at any time.

FREE INTERNATIONAL DELIVERY ON ALL ORDERS OVER £60

Free International Standard Delivery is available with all orders over £60. International delivery refers to standard delivery within 28 days as per usual Rest of the Word Delivery terms. This offer is only available online. EVE LOM reserve the right to withdraw this offer at any time.

Eligibility

In order to make a purchase through the EVE LOM website or to use some of the services or features made available to you on our website you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details, you represent and warrant that the payment details you provide on ordering are both valid and correct, and you confirm that you are the person referred to in the billing information provided.

The purchase of merchandise through the EVE LOM website is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.

Accuracy of content

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. All prices are displayed including VAT and exclusive of delivery charges. If you are ordering within the EU, the total cost of your order is the price of the merchandise plus VAT at the current rate and delivery charges as set out in the delivery options section of this website. International customers do not pay VAT and are responsible for their own tax.

The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, EVE LOM disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.

Availability

All items are subject to availability. Validly stated prices on our website remain in effect for as long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available.

Pre-Ordering

No payment is taken for pre-ordered items until they have been despatched from our warehouse. We aim to despatch all pre-ordered items as soon as they become available for shipping. Despatch dates can be subject to change. Delivery dates will depend on the delivery method chosen at the time of purchase.

Ordering errors

You are able to correct errors on your order up to the point at which you click on 'Submit Order' on the final page of our ordering process.

Delivery

Deliveries can be made worldwide. As all our parcels require a signature upon delivery; we are unable to deliver to PO Box addresses. If you have a question about delivery we will advise you if you call our customer services team on +44 (0) 20 8740 2076.

We will deliver the merchandise in accordance with the delivery option selected by you. Please view our delivery options for full details. Whenever referred to, working days exclude Saturday, Sunday and English bank holidays. Orders to one address may be delivered in one or more deliveries; however, you will incur only one delivery charge. If you have specified delivery to more than one address when placing your order, there is a separate charge for each destination address. Any delivery timescales are indicative only.

Upon delivery of the merchandise to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and address any intended cancellation to the correct addressee or return or exchange your merchandise. For further information, please see the returns and the cancellation right sections within these terms and conditions.

Acknowledgement and acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon despatch of the product(s) ordered. If you require any information concerning your order please email us at customerservices@evelom.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Inspection

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or cancel the order in accordance with your cancellation right and/or return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.

Payment

Payment can be made by any of the following methods: Visa, Mastercard, Delta, Electron, Solo, JCB, Maestro and Switch. Payment will be debited and cleared from your account at the point at which your order is despatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to EVE LOM, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.

Legally binding contract

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

Cancellation right

Under the distance selling regulations, you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise, please see our returns policy and procedure. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our customer services department at customerservices@evelom.com or in writing to: Customer Services, SPACE BRANDS Limited, Units 5&10, Telford Way, East Acton, London W3 7XS, United Kingdom.

Your statutory rights are not affected.

Privacy policy

EVE LOM values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions, of which this privacy policy is part. You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in 'My Account'. You can access 'My Account' directly to amend any personal details, for example, if you change your address. If you wish to place an order on our website, you will also be required to provide credit or debit card details.

We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:

i. Administration of our site

The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and maintain your account.

ii. Customer service

We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.

iii. Direct marketing

We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone. You can also choose when registering to receive such information from other carefully selected companies.

You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events etc when you register. We do not pass on your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies' products, offers and services. From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website. Examples of these functions would include the processing of data to process your order and maintain your account including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data etc. These companies or individuals may be provided with access to your personal details in order to fulfil their function but may not use such information for any other purpose.

iv. Cookies

The EVE LOM online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access www.evelom.com and log into your account with your username and password. We will not use cookies without your prior consent, so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your EVE LOM account. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the Edit menu.

v. Data protection

EVE LOM complies with and is registered under the Data Protection Act. You may see the personal data that we hold on you by sending a cheque or postal order for £10 (cash cannot be accepted) and a written request to: The Company Secretary, SPACE BRANDS Limited, 11-20 Capper Street, London WC1E 6JA, United Kingdom.

EVE LOM is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and provide you with the merchandise and services you request from us. The above section of our terms and conditions comprises our privacy policy and enables you to understand how we retain and use your personal information. You can at any time change and update the information you have provided by logging into 'My Account'.

Damage to your computer

EVE LOM makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. EVE LOM will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Limitation of liability

EVE LOM makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. To the fullest extent permissible EVE LOM will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or any events beyond EVE LOM's reasonable control. Furthermore, to the fullest extent permitted by law, we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed UK£100 (one hundred pounds sterling).

Exclusions of liability

Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of EVE LOM or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Complaints and submission of information

If you wish to contact us to complain about any matter in regard to the merchandise, please email us at customerservices@evelom.com or write to us at: Customer Services, SPACE BRANDS Limited, Units 5&10, Telford Way, East Acton, London W3 7XS, United Kingdom.

We welcome your enquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any enquiries, feedback, suggestions, ideas or other information you provide to us ('information') will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited information you hereby grant EVE LOM a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned and we may use your information and any ideas, concepts or know-how contained therein, for any purpose. Furthermore, if you send us any such information you represent and warrant that you own or otherwise are entitled to any and all rights to the information and that your information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or 'spam' in any form. You may not impersonate any person or entity or use any false email address or otherwise mislead EVE LOM as to the origin of the information submitted and you agree to indemnify EVE LOM and hold EVE LOM harmless from and against any claims arising from your claims and/or any third party's claims to any rights in any such information.

Intellectual property

The trade marks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of EVE LOM, our affiliates, our licensors and/or our suppliers in the UK, US and other countries and are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

Memberships

EVE LOM is a member of the Direct Marketing Association and is required to operate within its rules.

Non-waiver

No failure to exercise and no delay on the part of EVE LOM in exercising any right, remedy, power or privilege of EVE LOM under these terms and conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of EVE LOM.

Other legal notices

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms and conditions, govern your use of this website.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.

Law, Jurisdiction and Language

This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These terms and conditions do not affect your statutory legal rights.

Delivery options

As all our parcels require a signature upon delivery; we are unable to deliver to PO Box addresses.

UK STANDARD £4
Free on all orders over £15
Delivery within 3-7 working days

UK NEXT DAY* £7
Order before midday, and receive your order the next working day

UK NEXT DAY BEFORE NOON* £10
Order before midday, and receive your order on the morning of the next working day

EUROPE £5
Free on all orders of £35
Delivery within 7-10 working days

REST OF THE WORLD £12
Free on all orders of £35
Delivery within 21 working days

 

*Our STANDARD delivery service is available for all addresses within the UK. Our EXPRESS, EXPRESS PLUS and SATURDAY MORNING delivery services are available for all UK mainland addresses excluding the Scottish Highlands. Please note that working days exclude Saturdays, Sundays and English Bank holidays.

Orders to one address may be delivered in one or more deliveries. If you have specified delivery to more than one address when placing your order, please note that there is a separate charge for each destination address. Any delivery timescales are indicative only.

For security reasons all parcels must be signed for on receipt. If you will not be at home during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.

If you would like to send your order as a gift, you can select the gift wrap option at the delivery options stage of the ordering process. You will then be offered the opportunity to add a gift note with a personal message. If you select the gift wrap option, those items which are not already gift boxed will be presented in our signature gift packaging.

If you would like any further information about deliveries please contact our customer services team at customerservices@evelom.com or on +44 (0) 20 8740 2076.

Returns policy

EVE LOM hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods, provided they are in their original, unopened and unused condition.

Please follow the four steps outlined below to return your goods to EVE LOM:

Step 1

Please email our customer services team at customerservices@evelom.com to obtain a returns authorisation number (RAN). You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.

Step 2

Once you have received your RAN, please enter it into the space provided on the returns form included in the documentation you receive with your order. You also need to indicate on this form whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that the completed form is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.

Step 3

Please return your package by recorded delivery (retaining your recorded delivery receipt as proof of postage), using the pre-printed shipping label supplied with your order documentation.

Step 4

All returned goods will be examined upon receipt, as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.

Your payment for the goods will be refunded by EVE LOM as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded. In addition to our returns policy you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party, you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Please see the cancellation right section in our terms and conditions.

Your statutory rights are not affected.